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Royal Fail

March 13th, 2010 tj Leave a comment Go to comments

People who know me will know that there’s no love lost between me and the Royal Mail.  If they’re not losing my packages then they’re taking an inordinate amount of time to deliver them.  Today’s experience really takes the biscuit though.  Let me give you a run down…

  • After waiting the required 72 hours, I went to my local delivery office this morning to pick up a package (I’ll touch on this a bit more later on).
  • I got home and passed up on the chance to go out with family to wait in for another delivery.
  • I sat upstairs, watching TV, with all the doors open so I could hear the bell when the postman got here.
  • I heard the post drop on the mat, but didn’t get up to look as there was no bell.
  • Ten minutes later I went to get a drink and lo and behold, a “Sorry, you were out” card was lying on the floor beneath the letterbox telling me I’d have to wait another 72 hours to get my package.
  • I then phoned the redelivery line to be told “Sorry, we’re really busy. If you’re trying to arrange a redelivery then the quickest way is to go and pick it up yourself or do it online.”
  • I logged on to the Royal Mail website and was told to enter my 13 digit Item Number, starting with 2 letters and ending with 2 letters.  Only the item number written on my card is 14 digits long and starts with numbers.

So now I have to wait 3 fucking days before I have to go down to the delivery office (which is only open between 6:30am and 12 noon) and pick my own package up.  All because someone couldn’t be arsed to press the doorbell (assuming they were even carrying the package in the first place) and couldn’t write down 13 digits correctly.

And I’d love to know why it takes 3 fucking days to take a package to an office a mile down the road.  A crippled tortoise would do it faster.  I’ve had to pick up packages from City Link recently and if you’re out when they call you can go and pick the package up THAT EVENING.  Not 3 evenings later.  THAT EVENING.

If Royal Mail’s idea of good customer service is to make the customer trek down to pick their own package up in 3 days then they deserve all the shit they get.

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