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Royal Fail – part 2

March 16th, 2010 tj Leave a comment Go to comments

You might have thought that things couldn’t get much worse than my original Royal Fail post.  Well, think again.

On Saturday I arranged for the item to be redelivered today, knowing I was going to be off work.  I got up this morning nice and early and sat in the front room all morning just to make sure that I wouldn’t miss it this time.  Time passed with no sign of the package.  “It’s ok” I thought to myself “the post arrives late these days, it’ll be here”.

Then the postman walked past my house without posting anything.  “Maybe he’ll post it on the way back down the street” I thought.  But he didn’t.  “Maybe it’ll be coming in a van or something because it’s being redelivered rather than it being an original delivery”.

Just to put my mind at ease I decided to phone the Royal Mail.  That in itself is something of an ordeal; with a convoluted menu system, full of dead ends and false hopes.  After picking the wrong choice the first time around, I managed to get through to a real person on the second call.  This is where the fun starts.

I gave her my reference number and explained the situation.  This is when she drops the bombshell…

“Ok, I can see that the current status on this delivery is that the package did not make it back to the depot and so it has not made it to the delivery office.  We have your mobile number (she read it out to me) and the delivery office manager will contact you when the package has been found to arrange redelivery”.

To cut a long story short, I now have to wait 15 days to see if this package turns up.  And if it doesn’t then I can submit a claim.  No compensation for two missed delivery dates.  No compensation for having to cancel plans.  Nothing.

So I asked why I had to phone up to to chase the item to be told his, when the delivery office knew it was missing, updated the central system with the fact it was missing and even had my telephone number.  Why didn’t they contact me this morning to say “We’re really sorry, we’ve lost it; don’t bother waiting in today”?

Of course, I’ve submitted a complaint about that as well, but I won’t be holding my breath.

As I said last time, they really do deserve all the shit they get.

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